Shipping 

Please allow 24 hours from the time you purchase for processing to begin. Orders are processed within 1-4 business days from the time of your initial purchase, but may be delayed during sales, new releases and holidays. 

Please note...

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns 

Our policy lasts 25 days. If you would like to return your suit, let us know by emailing us at hello@xelswimwear.com within the 25 days of receiving your order. If 25 days have passed, unfortunately we can’t offer you a refund. 

To be eligible for a return:

• Xel Swimwear will gladly accept swimsuits that are unwashed and unworn and undamaged (no deodorant, perfume, make-up stains, hygienic sticker and tags still on etc.)
• Sale items may not be returned, exchanged or redeemed for store credit at any time.
• Items returned to us in a non-sellable condition, will not be refunded and will be sent back to you at your expense.

*To complete your return, we require a receipt or proof of purchase.*

Refunds 

To return your product, please email us to request a return with your order #. Once your return is received and inspected, we will email you to notify you that we have received your returned item and next steps to proceed with the refund. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Exchanges 

No exchanges are offered at this time as we cannot guarantee that your size will be available. We recommend that you make a new order with the desired size and return the item that does not fit to ensure you get what you love xo.

*Please note our 25-day return policy* 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this, and you still have not received your refund yet, please contact us at hello@xelswimwear.com. 

SUIT CARE 

How to care for your new suit?

• Avoid contact with oils, tanning lotions and fake tanning which can stain or damage your suits. 
• Do not store suits while wet or damp.
• Hand wash with lukewarm or cold soapy water immediately after use to extend the life of your suits.
• Hand wash with gentle soap (NOTE: do not use hand soap or soaps with bleach).
• Lay flat to dry and avoid direct sunlight.
• Do not machine wash or tumble dry.

MEASUREMENT GUIDE 

BUST/CHEST

Measure over the fullest area of the bust and straight around the back keeping the measuring tape straight around your chest and not too tight!

WAIST

The waist is below the abdomen between the rib cage and hips. Make sure the tape is straight around your waist!

HIPS

Measure the fullest part of the hips ensuring the tape is straight around your body!

        TOPS           

Our Sizing 

International sizing

BOTTOMS

Our Sizing

International Sizing

Can't seem to find your perfect fit? Email us at hello@xelswimwear.com or send us a message on our Instagram page! We'll be happy to assist you in finding your Xel suit! 

xoxo